TERMS OF SERVICE – SANOCKI COMPANY

§1 GENERAL PROVISIONS

1. These Terms of Service define the rules for using the website www.sanockicompany.com, operated by Bartek Sanocki – Sanocki Company.
2. The website serves informational and promotional purposes, allowing users to learn about coaching programs, book consultations, and contact the company.
3. This website and its services operate in compliance with the applicable laws and regulations of the United Mexican States, including the Federal Consumer Protection Law and applicable data protection laws.

§2 DEFINITIONS

• User – any person visiting the website.
• Client – an individual who has purchased one of the coaching programs offered by Sanocki Company.
• Services – fitness and lifestyle coaching provided under two programs: “Become Hybrid Athlete” and “The Hybrid Protocol.”

§3 TERMS OF USE

1. Users must use the website in accordance with applicable law, good practices, and these Terms.
2. It is prohibited to:
   • provide unlawful or harmful content,
   • attempt to disrupt or hack the website.

§4 COACHING PROGRAMS

1. Detailed information on the programs “Become Hybrid Athlete” and “The Hybrid Protocol” is available on the Offer page.
2. Programs are personalized and tailored to the client’s goals, lifestyle, and physical condition.
3. Access to the program begins after payment and a 1:1 onboarding call.

§5 PAYMENTS & REFUNDS

1. Payments are processed securely via third-party providers (e.g., Stripe, PayPal), or via bank transfer upon request.
2. As these are digital services, refunds are not available once coaching has begun, in accordance with Article 56 of the Federal Consumer Protection Law (Ley Federal de Protección al Consumidor), except in cases of proven failure to deliver the agreed service.
3. The coaching collaboration officially begins once the onboarding questionnaire is submitted by the client.
4. A client may cancel before the start of the service by contacting the Sanocki Company team.

§6 LIABILITY

1. Sanocki Company is not responsible for a lack of results if the client does not follow the coaching guidance.
2. Sanocki Company shall not be held liable for any physical injuries, health complications, or medical conditions that may occur during the coaching program. The client agrees to participate voluntarily and assumes full responsibility for their physical condition and actions during the collaboration.
3. The coaching program is not a substitute for medical advice. It is recommended to consult a physician before beginning any fitness or nutrition program.

§7 PERSONAL DATA & PRIVACY

1. The administrator of personal data is Bartek Sanocki.
2. Personal data is collected and processed in compliance with the Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares).
3. Data is used solely for service delivery and communication. Full details are available in the Privacy Policy.

§8 TECHNICAL REQUIREMENTS

1. To access and use the website and coaching materials, the user must have a device with internet access, an up-to-date web browser, and enabled cookies and JavaScript.
2. Sanocki Company is not responsible for any malfunction or limitations due to the user’s technical equipment.

§9 COOKIES POLICY

1. The website uses cookies to enhance user experience and for analytical purposes.
2. By using the website, the user consents to the use of cookies in accordance with the Cookie Policy.

§10 INTELLECTUAL PROPERTY

1. All materials, content, graphics, logos, and texts on the website are the intellectual property of Sanocki Company or its partners.
2. Unauthorized copying, distribution, or commercial use of any content is strictly prohibited.

§11 COMPLAINTS PROCEDURE

1. Clients may submit complaints related to the services via email at info@sanockifitcompany.com.
2. All complaints will be reviewed within 14 business days.
3. The client will receive a written response regarding the outcome of the complaint.

§12 RIGHT OF WITHDRAWAL

1. In accordance with Article 56 of the Federal Consumer Protection Law, the client may withdraw from the contract prior to the start of the service.
2. Once the onboarding questionnaire has been submitted and coaching has commenced, withdrawal rights are forfeited.

§13 DIGITAL PRODUCTS POLICY

1. Sanocki Company may offer digital products such as eBooks, guides, checklists, or downloadable training materials.
2. All digital products are delivered electronically via email or download link upon successful payment.
3. Due to the nature of digital products, all sales are final and non-refundable once the product has been delivered.
4. The client is granted a personal, non-transferable license to use the purchased product. Redistribution, resale, or unauthorized sharing of any digital product is strictly prohibited.

§14 FINAL PROVISIONS

1. Sanocki Company reserves the right to update these Terms. Any changes will be announced on the website.
2. In matters not covered by these Terms, the provisions of Mexican civil and commercial law shall apply.